Last updated: October 2026
Our promise
Every key we sell should activate. If it doesn't, we fix it, replace it, or refund you.
Keys that don't activate
Contact us within 14 days of your purchase with your order number and a screenshot of the error. We'll help you activate it. If the key is faulty, we send a replacement. If we can't replace it, we refund the price of that key in full.
Keys not delivered
If you haven't received your key within 24 hours of paying, contact us. If we can't deliver it, you get a full refund.
Changing your mind
Because keys are digital and can be used as soon as they're revealed, we can't refund a key that has been delivered and works, unless the law where you live says otherwise. If you ordered the wrong edition and haven't used the key, contact us and we'll try to help.
How refunds are paid
Refunds go back to the PayPal account or card you paid with, usually within 5–10 business days depending on your bank.
Contact
Email support@keynoviq.com or use the contact page.